General Product Info
Are your products all made
in-house? Yes. We bake our cakes and cookies from scratch and make
our own chocolates.
How do you print your
images on? On our cookies, we can print directly on the
icing or directly on the cookie itself. No rice paper is
used, so you will not taste any strange texture on the
cookie. Our image will not bleed or fade, and will not
peel off during shipping. We print directly on our cakes
too. On our chocolates, because
real chocolate itself does not absorb water, we print
directly on transfers and the transfers melts right away
with the chocolate when eaten. On our sugar lays, we
printed directly on the sugar pieces.
What is the shelf life
of your products?
Cookie Greetings: 8 weeks Oct - Mar
and 4 weeks April -September.
Cookie Emblems: 2 - 3
weeks
Foto Cocoa: 3 months
Velvet Meltaways: 4 weeks
Russian Tea Cookies: 4 weeks
Gourmet Cookies: 6 weeks
What sizes are the
products? Product sizes are all listed in its product
description. Below are the approximate sizes for only
the small piece items.
Cookie Greetings 2.5 x 3.25 x
0.4
Cookie Emblems 2.5 x 2.5
Foto Cocoa - Rectangle
2.5 x 3.25 x 0.4 / Round 2.5 x 2.5
Foto
Cocoa - Biz Card 2.8 x 1.3
Cakes come in 1/8, 1/4, 1/2 and Full Sheets.
How are the products
packaged? Packaging details are all listed in its
product description. In general, our Photo Cookies and
Chocolates are all individually cello wrapped whether
its a single piece or part of a gift set. Most of our gift
sets are all shrink wrapped. You can also see our DESIGN
LIBRARY for color choices on pouches and ribbons.
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Ingredients
Are all your products
edible? Yes. We print using FDA approved food coloring
so all of our cakes, cookies, chocolates, and sugar lays are
edible.
Are
there nuts in your
products? Photo cookies and chocolates do not have nuts
but some of our other gourmet cookies do. Our products
are made in a facility that produces nuts.
What are the ingredient
contents?
Cookie Greetings: Enriched wheat, flour,
butter, powder sugar, eggs, natural & artificial
flavors, salt, cream of tartar, water, propylene glycol,
certified colors Red 40, Red 3, Yellow 5, Yellow 6, Blue
1, Glycerin.
Cookie Emblems: Enriched wheat flour,
butter, powered sugar, eggs, natural & artificial
flavors, salt, water, propylene glycol, certified colors
Red 40, Red 3, Yellow 5, Yellow 6, Blue 1, Glycerin.
Foto Cocoas:
Russian Tea Cookies:
Sugar Lays: Sugar
*Facility also processes milk, tree nuts, wheat,
peanuts, and soybeans.
What flavors do the
cookies and chocolates come in?
Cookie Greetings:
Original, Latte Macchiatto, and Raspberry Shortbread with
vanilla sugar icing.
Cookie Emblems: Original Shortbread
with no icing.
Russian Tea Cookies: Classic, Walnut,
Chocolate, and Cappuccino.
Gourmet Cookies: Classic,
Chocolate, Butterscotch, and Cappuccino Shortbreads.
Chocolates: 100% Belgium Chocolates in milk or dark.
Velvet Meltaways: Latte Macchiato, Champagne, Rum,
Tiramisu, Orange, Raspberry, and Amaretto.
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Artwork &
Submission
What are your
requirements for artwork? Electronic copies are
preferred and can be received by email or regular mail.
EPS files preferred. Acceptable formats include High
Quality JPEG, PC TIFF, Adobe Illustrator or Photoshop.
If you would like the artwork returned, please include a
self-addressed stamped envelope. We use only digital
imprint process. We do NOT recreate art, so it is
important that good art is provided. Touch ups will be
done when necessary to achieve good imprint results on
products. Charges may apply at rate of $60(v) per hour
if excessive editing is required to prep the artwork for
production. You will be notified in advance if
additional charges are required.
I dont have a digital
file. Can you use a real photo
or printout of a logo? Yes. You can mail us your image
to our address listed under About Us. We can scan your
image for you and if you want your copy back, please
include a self-addressed stamped envelope. You need to make sure the quality of your
printout is of HIGH QUALITY for we need to start with a
good quality image to scan. Set Up is still free.
Is there a Set-Up
Charge? No. Set up is FREE for all products.
Do you do PMS color
matches? No. PMS colors should be provided as reference
for production but because we use food coloring to
print, exact PMS color match is not available.
Do you provide proofs?
Proofs are emailed to each new order at no cost. You can
also order free Custom Spec Samples. See Samples below
for details.
Can you print anything
including popular characters and logos? No. We do not
violate any copyright laws. All materials you submit to
us to use in producing items ordered will be accepted by
us as being submitted in full compliance with all
applicable laws regarding trademarks, service marks,
copyright, right to privacy, patent or similar
protection. Upon order placement you (the customer)
hereby agrees to hold us (the factory) harmless for any
damages, costs, and/or expenses when they arise under
all such laws as a consequence of the factory's use of
said materials in producing the items ordered. If we see
any questionable image being submitted, we reserve the
right to refuse order.
Do I always have to use
an image of my own? No. If you rather not use your own
image, you can use one of the stock images we have in
our DESIGN LIBRARY and/or use just text as the artwork.
We also have stock images with themed frames where we
focus in on the main area of your image and put it in
the frame. All, partial, none - you decide how much of
the image you want!
What are the art imprint
areas for the products?
Cookie Greetings: 2.0 x 2.5
Cookie Emblems: 1.7 circle
Foto Cocoa: Rectangle 1.6 x
2.25 / Round 1.6 circle
Photo Chocolate Biz
Card: 2.8 x 1.3
Photo Chocolate: Large in FCB33 2.75 square
Russian Tea Cookie:
Sugar Lays: 0.75 x 1.25
Iridescent
Photo Box: 4 x 6 with 3.25 x 5.0 active area
Brown Box
Sets Labels & Ribbons: BBM02 0.58 x 0.95 oval. All
other labels: 0.95 x 1.7 oval.
Ribbon is 1 inch x 5.
Step and repeat imprint.
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Lead Time
What is the lead time? 7
to 10 days but may vary depending on seasonal variance.
Orders are considered accepted when all parts of the
order are received including approved artwork, terms
approval, shipping / packing instructions and labels.
Rush service is available. Rush service charges may
apply depending on our production schedule at the time.
Rush orders will be shipped the best way to insure on
time delivery.
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Samples
Do you offer samples?
Yes. We offer free Random Samples for our cookies and
chocolates, which includes
various small products with random images. End quantity
pricing applies if you want large items. We also offer
free Custom Samples, which we print an image you provide
us. Free Custom Samples are limited to three products
total. Free samples are only available for corporate
orders with logo images. We reserve
the right to refuse free Sample Orders. Random samples
are shipped within two business days. Custom samples are
shipped within 5 business days. No returns on any sample
orders. Shipping charge not included. Expedited shipping charges may apply during warm
weather months.
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Shipping
Which shipping carrier
do you use? UPS and FedEx are our general carriers. We
do not offer FedEx ground shipping. All the products are
made and shipped out of California. Our cakes currently
are not shipped.
How much is shipping
cost? Shipping costs vary depending on the product,
quantity, and method of shipment. For general
calculations, all the products lists its approximate weights.
Do you ship during warm
weathers? Yes. And to ensure freshness and safe arrival
of our products, we keep in-transit times for cookie
products to 3 days or less from April through September.
No cold packs are required but it is recommended that
you store products in a cool/temperature controlled
environment upon arrival. Excessive heat and humidity
will shorten shelf life of the products. For chocolate
products, cold packs and insulated containers will be
required along with expedited shipping during warm
months. Additional $10 per box. Refrigerated trucking
available for large orders.
Do you handle special
shipping fulfillments? Yes. For split shipments, its
$10.00 per address for multiple ship to locations or
ship dates on one order. First address and ship date is
free. This is for bulk shipments. For individual gift
box shipments, per location charge is lower but will
vary depending on specific project requirements. Please
contact us for details. Drop shipment and other
fulfillment available upon request. Please inquire.
Do you ship to Canada?
Yes. We will add $30 for paperwork charge for Canadian
destinations. Canadian destinations are shipped on 3rd
Party billing only. For all other foreign destinations,
you will need to arrange for shipping and pickup from
our factory. Please note that special customs
requirements may vary between countries for
food/perishable items.
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